1. Overview

At Element3 Battery Technology, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, handle, and protect personal information from customers and visitors to our website and online shop. Personal information refers to any information that identifies you as an individual or from which your identity can be reasonably determined. 

2. Collection and Use of Personal Information

To provide our products and services effectively, we collect certain personal information including but not limited to: 

  • Name
  • Contact number and/or email address
  • Address
  • Payment details

This information will be used to provide the requested service/delivery of items to customers. Please note that we may be unable to provide certain products or services if you choose not to provide the requested personal information.

Information voluntarily provided by customers in the form of reviews on both the Element3 Battery Technology website and through Google may be published on the Element3 Battery Technology website. Customers agree to this use of their information when publishing, posting or sending a review. If a customer does not agree with this, they must contact Element3 Battery Technology promptly. 

3. Information Security and Storage

Your personal information is stored securely in both electronic and physical formats. We implement comprehensive security measures to protect your data and retain it only for as long as necessary for business or legal purposes. For example, payment card details are securely destroyed or de-identified once your purchase has been processed. Our online payment processing is handled through WooCommerce, whose Privacy Policy can be accessed on their website or provided to you on request if you contact us. 

4. Information Sharing and Third Parties

We maintain strict controls over the sharing of your personal information. We will not sell, distribute, or lease your information to third parties unless we have your explicit permission or are required by law. When we engage service providers, such as delivery companies, we share only the essential information required to complete their services. These providers are bound by their own privacy policies, which are available upon request.

While our website may contain links to other sites, we are not responsible for their privacy practices. We recommend reviewing the privacy policies of these third-party sites before providing any personal information.

5. The Use of Cookies

Upon entering the Element3 Battery Technology website, you may be asked to allow the use of cookies. These are small files which are placed on your device’s internal storage, and will collect data based on your use of websites to create suggestions and responses for you based on your use and what you like or dislike. 

Element3 Battery Technology uses these cookies to collect analytical data for the website. They provide information on traffic for the website as a whole, as well as individual pages. This data allows Element3 Battery Technology to make necessary changes to improve the experience for customers. Once this data is used, it is removed. 

These cookies do not give Element3 Battery Technology access to anything else on your device. Data will only be collected if you agree to the use of cookies. Many web browsers automatically accept cookies, but this can be adjusted in your browser settings. Declining the use of cookies may affect the use of the website. 

6. Your Rights and Feedback

You have the right to:

  • Access and correct any personal information we hold about you
  • Request restrictions on the collection or use of your personal information
  • Raise concerns about how we handle your personal information
  • Receive clarification about any aspect of this privacy policy
  • Decline the collection and use of personal information

If you believe any information we hold about you is incorrect or incomplete, or have any other concerns, please contact us immediately.

7. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be reflected on this page, and we encourage you to review it periodically to stay informed about how we protect your personal information.

For any privacy-related queries or concerns, please contact Element3 Battery Technology directly.